We are here to help

Jibli Customer Help & Support Desk

Have a question about an order, restaurant delivery, grocery items, or courier parcel? Our dedicated local support team in Arambagh and Hooghly is active 7 days a week.

Email Support

Send us order receipts, photos of missing items, or partnership inquiries.

rinvotech@gmail.com

Average response: under 2 hours

Compose Email

WhatsApp Helpdesk

Instant chat with our order resolution agents for live tracking or cancellations.

+91 99999 00002

Live 07:00 AM – 11:30 PM

Open WhatsApp Chat

Local Operations Hub

Covering Arambagh, Tarakeswar, Kamarpukur, and Khanakul in Hooghly District.

Hospital More, Link Road, Arambagh

West Bengal, PIN 712601

Browse Local Stores

Frequently Asked Questions

How can I track my live order?

Once your order is placed, click the "Orders" button in the top navigation bar. You will see the real-time status: Store Confirmation → Order Prepared → Rider Picked Up → Delivered, along with your delivery partner's name and contact number.

What happens if an item is missing or incorrect?

If an item is missing or damaged, please take a quick picture and send it to us via WhatsApp or email (rinvotech@gmail.com) along with your Order ID within 2 hours of delivery. We will immediately arrange a replacement or refund.

Can I cancel my order?

You may cancel your order before the restaurant or grocery store has started preparing your items. Once food preparation begins or the parcel courier is en route, cancellations may incur a fee.

How does Cash on Delivery (COD) work?

You can pay the exact order amount in cash directly to our delivery partner at your doorstep. We also accept instant UPI payments via QR code directly to the rider upon delivery.

How can I register my store or become a delivery rider?

Download the Jibli Biz app for merchants from Google Play or download the Jibli Partner app for riders. You can register your store or vehicle in less than 3 minutes.

Grievance Officer & Escalations

In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, you may escalate unresolved issues to our Grievance Officer:

Designation: Customer Grievance & Compliance Officer

Entity: Rinvo Tech (rinvotech.in)

Email: rinvotech@gmail.com

Location: Arambagh, Hooghly, West Bengal - 712601, India